Help & FAQ

How can I pay for an order?

The order can be paid by card or cash upon collection.

Can I pay for the products by cash courier when he brings them to my address?

Yes, it is possible to pay in cash to the courier upon collection.

Is it safe to pay by credit card? Can someone take my money?

It is safe to pay by credit card.

What credit cards do you accept?

We accept VISA, Master Card, and Maestro Credit cards.

If I pay by credit card, with what currency do I pay?

You pay in the currency of Bosnia and Herzegovina – Convertible Mark.

Can I pay via PayPal?

Soon you will have the option to pay via Pay Pal.

What if I order more products and pay by credit card, and later it is determined that you do not have all the products?

All the products that are on the website are those that we currently have in stock and available. If we make personalized products according to your wishes and measures, we will inform you how many days it takes to create and deliver the product.

Is tax (VAT) included in the price?

Yes, VAT is included in the price.

Is the product delivery charged?

For orders over 150 KM, delivery is free.

How to use the discount code?

During Check-Out, enter the discount code, and the discount will calculate automatically.

Do I pay a fee to the bank if I purchase with a card?

You can find more information about this in your bank.

Will I receive a fiscal invoice for the purchased products?

DANEL Fashion Studio falls under the traditional craft and consequently does not issue fiscal receipts.

Do you ship products abroad?

Yes. Since the current shipping prices are high, your order should be over 250 KM for the delivery costs to be free.

Is it possible to order products and send them as a gift to someone else?

Yes, it is possible. In this case, it is necessary to specify the shipping address to which you want the product to be delivered during checkout.

Is the product delivery charged?

It depends on the order. On the BiH territory, orders over 150 KM have free delivery, and abroad orders over 250 KM have free delivery.

What if I order products and the post office or delivery company loses them?

If the package is lost, you have no reason to worry. Packages sent by mail are secured by express mail so that you will receive a new product as soon as possible.

How can I get information about the package sent to me?

You can track a package on the Track Package page of the shipping company website.

Are there any additional costs for cash payments at the home address, the courier who brings the package?